cxsuper app Terms & Conditions

1. Definitions & Key Terms

Throughout these Terms & Conditions, the following terms carry the meanings assigned to them below. Understanding these definitions is essential to interpreting your rights and obligations as a user of the cxsuper app platform.

2. Acceptance of Terms

By accessing or using any part of the cxsuper app platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree with any part of these terms, you must immediately cease use of the platform. Access to cxsuper app is a privilege, not a right, and may be suspended or revoked at any time in accordance with these terms.

These Terms & Conditions represent the entire agreement between you and cxsuper app with respect to your use of the platform and supersede any prior understandings, representations, or agreements — whether written or oral — relating to the same subject matter.

3. Age Restriction & Eligibility

The cxsuper app platform is strictly for adults aged 18 years and above. It is a criminal offence in many jurisdictions to allow persons under the legal gambling age to participate in real-money gaming activities. We take our obligations in this regard extremely seriously.

cxsuper app reserves the right to request age verification documentation from any player at any time. Until satisfactory proof of age is provided, access to real-money features may be suspended. Any funds deposited by an underage player will be returned to the originating payment method, and no winnings will be paid.

In addition to the minimum age requirement, you confirm that:

• You are accessing the platform from a location where online gambling is not explicitly prohibited under local law.
• You are not acting on behalf of another person or as a professional gambling syndicate without disclosure.
• You are not a current employee, contractor, or close family member of a cxsuper app employee in a role that could create a conflict of interest.
• You have not previously been self-excluded from cxsuper app or had an account closed for breach of these terms.

4. Account Registration

To access real-money features on cxsuper app, you must complete the registration process and provide accurate, truthful, and up-to-date information. The information you provide during registration — including your full name, date of birth, residential address, email address, and preferred payment method — must match the details on your official identification documents.

Each individual player is permitted to maintain only one active account on cxsuper app. Operating multiple accounts — whether under your own name or under aliases — is strictly prohibited. If duplicate accounts are identified, cxsuper app reserves the right to close all associated accounts, void any pending bets, and confiscate any balance held across those accounts without notice.

You are solely responsible for the security and confidentiality of your username and password. You must not share your login credentials with any other person. cxsuper app will not be liable for any loss resulting from unauthorised access to your account that is attributable to your failure to keep your credentials secure. If you suspect unauthorised access, contact our support team immediately at [email protected].

cxsuper app operates a Know Your Customer (KYC) verification process. Players may be required to submit the following documentation before withdrawals are processed:

• A valid government-issued photo ID (National Identity Card, passport, or driving licence).
• Proof of current residential address (utility bill, bank statement, or official government correspondence dated within 90 days).
• Proof of ownership of the payment method used for deposits (screenshot of the registered bKash, Nagad, Rocket, or Upay account, or bank statement).

Failure to provide satisfactory KYC documentation within 30 days of a request may result in account suspension and withholding of pending withdrawals pending resolution.

5. Deposits & Withdrawals

cxsuper app accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All transactions are conducted in Bangladeshi Taka (BDT / ৳). The minimum deposit amount is ৳200 unless otherwise stated on a specific promotional offer. The minimum withdrawal amount is ৳500 for mobile wallet methods.

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your cxsuper app account within five minutes of a successful transaction confirmation. Bank transfer deposits may take longer depending on inter-bank processing times. cxsuper app is not responsible for delays caused by the player's payment provider.

Withdrawal requests submitted by verified accounts are processed as follows:

• Bronze / Silver tier: Processed within 24–48 hours on business days.
• Gold / Platinum tier: Priority processing — typically within 12–24 hours.
• Diamond / Crown tier: Same-day processing for standard requests submitted before 18:00 BST.

cxsuper app reserves the right to perform additional security checks on any withdrawal request prior to processing. Withdrawals will only be sent to a payment method registered to the same individual as the cxsuper app account holder, matching the KYC documentation on file.

Winnings generated from bonus balance wagers are only eligible for withdrawal once all applicable wagering requirements have been satisfied in full. Any attempt to withdraw bonus-derived funds prior to completing the wagering requirement will result in the bonus balance and associated winnings being voided.

All balances on cxsuper app are held and displayed in Bangladeshi Taka (৳). cxsuper app does not accept deposits or process withdrawals in foreign currencies. The platform does not perform foreign exchange transactions.

6. Bonus & Promotional Terms

All bonuses, free bets, free spins, cashback offers, reload bonuses, and other promotional incentives offered on cxsuper app are subject to the specific terms communicated on the relevant offer page, in addition to the general bonus rules set out in this section. In the event of a conflict between specific offer terms and these general terms, the specific offer terms will take precedence.

Unless stated otherwise in a specific offer, bonus credits carry a wagering requirement that must be completed before any withdrawal of bonus-derived winnings can be processed. The wagering requirement multiplier and eligible games list will be stated clearly on each offer. Typically, bets placed on live casino table games contribute at a lower rate toward wagering completion than slots and sports bets — exact contribution rates are listed on each bonus offer page.

cxsuper app uses automated and manual systems to detect bonus abuse. Actions that constitute bonus abuse include but are not limited to: opening multiple accounts to claim the same promotion more than once; using low-risk or hedged betting strategies to clear wagering requirements without genuine gaming activity; coordinating with other players to exploit promotional structures. Accounts found to be engaging in bonus abuse will be closed and balances forfeited.

Participation in the cxsuper app VIP program is subject to additional terms communicated separately. VIP tier status is calculated on a rolling 30-day wagering basis and may be downgraded if the relevant wagering thresholds are not maintained. VIP points do not have monetary value and cannot be transferred between accounts or exchanged for cash directly — they may only be converted to bonus credits in accordance with the conversion schedule published on the VIP program page.

All promotions and bonuses have an expiry period. Bonus credits and free spins that are not used within the validity window communicated on the offer will be automatically removed from your account without notice. cxsuper app is not obligated to reinstate expired promotional credits under any circumstances.

7. User Obligations & Prohibited Conduct

You agree to provide truthful, accurate, and complete information at the time of registration and at any subsequent point when cxsuper app requests updated information. Providing false, misleading, or incomplete information is grounds for immediate account closure and forfeiture of funds.

The following activities are strictly prohibited on the cxsuper app platform:

• Using automated software, bots, scripts, or any artificial intelligence tool to place bets or interact with the platform in a non-human manner.
• Colluding with other players or third parties to gain an unfair advantage in any game or betting market.
• Attempting to exploit software bugs, errors, or loopholes in games or platform features for financial gain.
• Using stolen payment credentials, fraudulent bank accounts, or any form of compromised payment method to deposit funds.
• Engaging in money laundering or using the platform for any financial transaction associated with criminal activity.
• Harassing, threatening, or using abusive language toward cxsuper app support staff or other platform users.
• Attempting to reverse-engineer, decompile, or extract source code from any part of the cxsuper app platform.

You acknowledge that gambling carries an inherent risk of financial loss and that you are playing with funds that you can afford to lose. You agree to use the responsible gaming tools available on the platform — including deposit limits, loss limits, time-out periods, and self-exclusion — if you believe your gambling activity is becoming problematic. Full details of these tools are available on our Responsible Gaming page.

8. Intellectual Property

All content on the cxsuper app platform — including but not limited to the website design, graphics, logos, text, game interfaces, software, and trademarks — is the proprietary intellectual property of cxsuper app or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). No element of the platform may be copied, reproduced, distributed, republished, transmitted, displayed, or otherwise exploited for any commercial purpose without prior written authorisation from cxsuper app.

Game content provided by third-party studios remains the intellectual property of those studios and is governed by their respective licensing agreements. cxsuper app operates as a licensed distributor of this content and does not claim ownership over it.

9. Limitation of Liability

cxsuper app endeavours to maintain continuous platform availability but does not guarantee uninterrupted access. The platform may be unavailable during scheduled maintenance windows, emergency technical interventions, or as a result of factors outside our reasonable control (including internet service disruptions, natural disasters, or regulatory interventions). cxsuper app will not be liable for losses — whether financial or otherwise — arising from any period of platform unavailability.

All game outcomes on cxsuper app are determined by certified random number generator technology. cxsuper app does not manipulate game outcomes. The house edge on all games is clearly disclosed and is the sole mechanism through which cxsuper app generates revenue from gaming activity. cxsuper app accepts no liability for the gaming or betting outcomes experienced by any individual player.

To the fullest extent permitted under applicable law, cxsuper app's aggregate liability to any individual player in respect of any claim arising from use of the platform shall not exceed the total amount of real-money deposits made by that player in the 12-month period immediately preceding the claim. This cap does not apply to liability for fraud or wilful misconduct by cxsuper app.

10. Account Suspension & Closure

You may request closure of your cxsuper app account at any time by contacting our support team at [email protected] or via live chat. Upon receiving a closure request, cxsuper app will process any pending verified withdrawals and return your real-money balance to the registered payment method. Bonus balances remaining at the time of closure are forfeited.

cxsuper app reserves the right to suspend or close any account immediately and without prior notice in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected fraud, money laundering, or criminal activity.
• Provision of false identity or payment information.
• Confirmed underage access.
• Bonus abuse or collusion as described in Clause 6.3.
• A court order, regulatory instruction, or law enforcement direction requiring account closure.

If you believe your account has been closed in error, you may submit a formal dispute to [email protected] within 14 days of the closure notification. cxsuper app will review all documented evidence and respond within 10 business days. Our decision following a formal review is final.

11. Amendments to These Terms

cxsuper app reserves the right to modify, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where operationally feasible. For minor amendments — such as clarifications that do not alter player rights or obligations — changes may take effect immediately upon publication.

The most current version of the Terms & Conditions will always be available at cxsuper-app.com/terms-conditions. The "Last Updated" date at the top of this document indicates when the most recent revision was published. Your continued use of the platform after any amendment constitutes your acceptance of the revised terms. If you do not agree with an amendment, you must stop using the platform and contact support to close your account.

12. Contact & Governing Law

These Terms & Conditions shall be interpreted and enforced in accordance with applicable law. cxsuper app operates as an online gaming platform serving the Bangladesh market. Any disputes arising from or in connection with these terms that cannot be resolved through our internal complaints procedure will be subject to the jurisdiction of the competent courts in the relevant territory.

Before escalating any dispute externally, players are encouraged to contact our support team directly. The majority of account, payment, and gaming disputes can be resolved swiftly through our 24/7 support channels. Response times for formal written complaints submitted to [email protected] are within 48 hours on business days, with a full resolution target of 10 business days for complex matters.

All formal correspondence, complaints, and legal notices should be addressed to: